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Business Development for a New Legal Ecosystem
Pandemics bring the world to a standstill. All economies are based on confidence, yet during and after a pandemic, uncertainty and fear abound. The entire professional services …
Client Experience
We all know that law is a people business. Clients buy from lawyers whom they like, respect, and trust, and they judge those lawyers and their firms on the quality of service that …
Client Listening
"e;Client listening is the single most important marketing activity."e; - Paul Amit, Head of Sector and Client Marketing, DLA Piper. Forward-thinking firms know that …
Innovations in Client Experience
Client experience (CX) is by no means a new concept. Ever since the service industry came into being, providing excellent customer service has been a key concern, with particular …
Redefining Matter Management
Time - as they say - is money. It is not an uncommon fact that lawyers today spend unnecessary amounts of time seeking out information, and therefore unnecessary amounts of money. …
Budgeting and Negotiating Fees with Clients
With legal fees coming under increasing scrutiny, all law firms, whether they charge by the hour or operate alternative fee arrangements (AFAs) will need to negotiate fees; be it a …