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Knowledge Management, Business Intelligence, and Content Management
Knowledge management (KM) is the identification and analysis of available and required knowledge, and the subsequent planning and control of actions, to develop "knowledge assets" …
Financial Services Information Systems
The calculus of IT support for the banking, securities, and insurance industries has changed dramatically and rapidly over the past few years. Consolidation and deregulation are …
Software Configuration Management
An effective systems development and design process is far easier to explain than it is to implement. A framework is needed that organizes the life cycle activities that form the …
Internet Management
Internet Management is an encyclopedia of Internet management know-how. Over the course of 50 chapters, experts provide advice on everything from choosing the right Web database to …
Bring Your Own Devices (BYOD) Survival Guide
Where end-users once queued up to ask the IT department for permission to buy a new computer or a new version of software, they are now bypassing IT altogether and buying it on …
Software Engineering Handbook
Unfortunately, much of what has been written about software engineering comes from an academic perspective which does not always address the everyday concerns that software …
Handbook of Technology in Financial Services
The calculus of IT support for the banking, securities and insurance industries has changed dramatically and rapidly over the past few years. Unheard of just a few years ago, …
Implementing the IT Balanced Scorecard
The goals of an IT balanced scorecard include the alignment of IT plans with business objectives, the establishment of measures of IT effectiveness, the directing of employee …