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Innovations in Client Experience
E-bok,
2021,
Engelska,
ISBN 9781787426481
Client experience (CX) is by no means a new concept. Ever since the service industry came into being, providing excellent customer service has been a key concern, with particular …
Client Experience
E-bok,
2021,
Engelska,
ISBN 9781787428140
We all know that law is a people business. Clients buy from lawyers whom they like, respect, and trust, and they judge those lawyers and their firms on the quality of service that …