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Your Customer Rules!
What you need to know about your customers Now more than ever, every interaction you have with customers is critical. Customers today have unlimited information at their …
Conceptual Aircraft Design
Provides a Comprehensive Introduction to Aircraft Design with an Industrial Approach This book introduces readers to aircraft design, placing great emphasis on industrial …
Sheffield Trouble Makers
George III described Sheffield as a `damned bad place’ at a time when the town was notorious for radical agitation. This book traces this radical tradition right up to the 1980s, …
Ethics of Spying
Intelligence professionals are employees of the government working in a business that some would consider unethical_the business of spying. This book looks at the dilemmas that …
Railroads of Meridian
This generously illustrated narrative follows the evolution of dozens of separate railroads in the Meridian, Mississippi, area from the destruction of the town's rail facilities in …
Achieving Sustainable Turfgrass Management
Turfgrass is required to meet a challenging range of aesthetic, functional and environmental requirements, whilst also adapting to the threat of abiotic and biotic stresses which …
An Alien Legacy
Protecting Intellectual Property in the Arabian Peninsula
This work examines the endeavours of the Arabian Peninsula States – namely the Gulf Cooperation Council member States of Bahrain, Kuwait, Oman, Qatar Saudi Arabia and the UAE, as …
An Ancient Land
The Frictionless Organization
Learn how frictionless organizations cut costs, grow revenue, and create loyal fans by creating products and services that work so well, their customers never have to contact them …
Tova Mozard: Cops, Psychics and Comedy
Tova Mozard has always been interested in how people act and the games that they play in group settings. When visiting Los Angeles for the first time, with that type of …
Investor-State Dispute Settlement and International Investment Agreements
This book examines the international investment agreements and the dispute settlement mechanisms contained therein, which bind the Gulf Cooperation Council member States.The Gulf …