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Handbook of Control Room Design and Ergonomics
inbunden,
2008,
Engelska,
ISBN 9781420064292
First published two decades ago, the first edition of Handbook of Control Room Design and Ergonomics: A Perspective for the Future became a benchmark for the field. Current-day …
Designing Service Excellence
inbunden,
2014,
Engelska,
ISBN 9781439840467
The moment of truth—that instant when consumers experience and judge service quality—is often a deciding factor in business success. Designing Service Excellence: People and …