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How to Get Things Right
E-bok,
2019,
Engelska,
ISBN 9783030140885
In How to Make Things Happen, we learnt that knowledge is the fundamental driver of service efficiency. In this new book, the author follows four very different companies in the …
How to Make Things Happen
E-bok,
2017,
Engelska,
ISBN 9783319547862
This book offers models and frameworks to analyze your service delivery systems as a whole. It presents the framework to solve customer problems by delivering the right knowledge …