Filter
Teknik
Filter
The "e;Introduction to the ITIL(R) Service Lifecycle"e; introduces IT service management and ITIL. It summarises the best practices described in the core guidance, …
The 'ITIL Foundation Handbook: Pocketbook from the Official Publisher of ITIL' is a quick-reference revision guide designed to help students prepare for their foundation exam. It …
IT is operationally critical and strategic to an enterprise's success. Implementing best professional management practices should be a management imperative. ITIL and COBIT are two …
This quick-reference guide will help you as you study for the RCV module of the ITIL Intermediate Capability qualification. Beyond the exam, this handbook is a practical resource …
ITIL Service Strategy lies at the heart of the ITIL service management framework, a part of the Global Best Practice suite. IT executives, business leaders, and anyone involved in …
An ITIL process guide that describes how to plan for, design, transition, operate and improve service level management. With a practical focus and real-life examples, this book …
This quick reference guide will help you study for the PPO module of the ITIL intermediate capability qualification. It is a handy, portable reference source for practitioners who …
Throughout this publication we will be using ITIL framework practices to demonstrate how to achieve superior operational excellence to meet your organizational business drivers. …
ITIL Service Operation describes how a highly desirable steady state of managing services can be achieved on a day-to-day basis.Key features:Written by authors of the main core …
Continual service improvement should be an integral part of every stage of the ITIL service management framework. ITIL Continual Service Improvement provides best-practice guidance …