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Managing diversity is not just socially desirable, but a driver of organisational competitiveness. This unique and comprehensive set of tools shows you how to ensure that diversity …
Kinicki/Fugate Organizational Behavior 2e develops students' problem solving skills through a consistent, integrated 3-step problem-solving approach that lets them immediately put …
Can you demonstrate the return on investment of your learning and development programme? This complete easy to use package covers all aspects of learning evaluation - the concepts, …
Icebreakers and Energisers for Effective Training contains over 60 highly practical activities for anyone wanting to enlivening their training, engage training delegates and make …
HR Strategy is designed for any organisation wanting to realise the fuller potential of their HR department and for aspiring HR professionals wanting to explore their own practice …
Individual and organisational performance depends on smooth relationships with internal and external customers, and the ability of individuals and teams to cope with the difficult …
Fundamentals of Human Resource Management: Functions, Applications, and Skill Development, Third Edition helps readers build the skills they need to recruit, select, train, and …
Effective leadership is required more today than ever before. The rapid rate of change and the speed of communication require leaders at senior and middle management level to excel …
Successful organisations are those which attract and retain satisfied and loyal customers, yet few organisations today are truly customer-centric. Customer Service in Your …