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This book examines the services in and around the public domain. The author analyses a number of socio-cultural changes that are generally considered relevant to these services, …
Prevailing models of organisation divide people into owners, managers and employees, forcing especially the latter to obey, to behave, and to function well within a hierarchical …
The Dark Side of Emotional Labour explores the work that the rest of society would rather not think about, the often unseen work that is emotionally disturbing, exhausting, …
In the recent decade, governments worldwide are increasingly focusing on being community-centric and outcomes-based. Consequently, they are starting to move towards outcomes-based …
Over the past two decades, there has been a shift of paradigm in public administration and public sector accounting around the world with the increasing emphasis on outcomes as …
Knowledge does not happen in a vacuum, yet scholars and other professionals tend to engage in management scholarship focused on their specific niche often without knowing if or how …
Founders and Organizational Development: The Etiology and Theory of Founder’s Syndrome is designed to help today’s researchers, faculty, students and practitioners become familiar …
The effective marketing campaigns of many international nongovernmental organizations (NGO) go some way in challenging the traditional view of the consumer citizen as the die hard …
NGO's (Non-Governmental Organizations) are possibly the most visible arm of policy and practice in development studies, and questions of improving their efficacy, in terms of …