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Much is talked and written about well-being in the workplace, but many wonder whether 'putting people first' is just a facade and that were it not for employment legislation, union …
For policy makers and policy implementers, design challenges abound. Every design challenge presents an opportunity for change and transformation. To get from policy intent to …
Following on from the success of the editors' previous book, New Public Management: The Transformation of Ideas and Practice, which examined the public reform process up to the end …
The statutory duty of public service ombudsmen (PSO) is to investigate claims of injustice caused by maladministration in the provision of public services. This book examines the …
The purpose of this book is to formulate economic models of the advantages and costs of transparency in various areas of public sector activity and to assess what level of …
This collection provides a comprehensive, state-of-the art review of current research in the field of New Public Management (NPM) reform. Aimed primarily at a readership with a …
Christina Schwabenland's book is based on extensive research into stories told by people working in voluntary organizations in the UK and in India. With a view to social change, …
The book contains a wealth of detailed and fascinating case studies of New Public Management (NPM) in practice in the UK, exploring the enactment of NPM in its specific …
Planning a new or refurbished public library means considering not only facilities for collections, services, staff and users, but examining also the local context, reviewing the …
Too often professional staff are thrust into the role of manager without preparation or subsequent guidance over what becoming a manager entails. On Becoming a Manager is written …