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Jeff Luke's book is simply outstanding and a must read for those public leaders interested in advancing the common good. ?John Bryson, professor of planing and public affairs in …
Shows government agencies how to meet the needs of customers seamlessly, that is, in a smooth, effortless, responsive manner. Details a step-by-step approach to assess, design and …
To keep government operating smoothly, changes in public managementpolicy and strategy usually follow the old rule of change--that itmust evolve in a systematic and incremental …
This book provides practical insights into improving the effectiveness of labour negotiations in the public sector. It outlines the common conceptions, goals, needs, and …
While many books hype the latest fad, here at last (!) is a ?realist's' toolbox designed for public administrators who need to know the costs as well as the benefits of managerial …
The first edition of Benchmarking in the Public and Nonprofit Sectors offered public officials and administrators at all levels of government a unique and practical guide to …
This straightforward and practical guide outlines a strategic approach to public involvement in government decision making. Prepares public managers for the difficult task of …
Named Best Book in Public and Nonprofit Management, 1999-2000 Academy of ManagementNamed Best Book in Environmental Management, 1999American Society for Public …
Russ Linden's Workbook for Seamless Government is a must read... Linden artfully weaves together practical details about how to implement change with candid commentary about our …