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In today's global economy the customer has more and better choices than ever before, bringing on one of the biggest challenges the business community faces today - customer loyalty …
Voice Over Frame Relay - the next practical way to reduce your network costs! Savings from putting voice tie lines on frame relay data networks can pay back the additional …
Exceptional customer service is crucial to a successful phone-based business. Quality service can secure customer loyalty, while poor service can lose it. This concise guide …
Advance Praise for Partnering with Microsoft: 'Partnering with Microsoft is the first great book about the breathtaking culture, opportunity and roadmap for joining Microsoft's …
This straightforward book will provide you with the insight necessary to save your organization revenue through the processes of bill auditing, expense reduction, and savvy …
This book is for people who work in a call center and common traits the call center location must offer. It contains practical observations about how to use particular …
Designing the Best Call Center for Your Business examines all key aspects of opening and expanding a live agent call center, with in-depth coverage on facilities and workstation …
This book contains product specific information based on Cisco router command line interface, and IBM's Net view. It is designed to help us understand the "parts and pieces" of …
This book provides vital information on the business, technical, legal and practical considerations in the 'New Telecom World Order'. The book offers a complete overview of the new …
* Augment system performance * Optimize protocol implementation * Increase code maintainability Create network communications software with a thorough understanding of the …