Kvalitetssäkring (QA, Quality Assurance) & offensiv kvalitetsutveckling (TQM, Total Quality Management)
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This book is specifically for working operations managers across the broad range of business types that deploy fleet and product via a myriad of service types. It is applicable to …
You can't understand, manage, or improve what you don't measureWhile every smart executive now knows the truth of those words, perhaps more so than anyone, it was Jerry Harbour who …
Quality, Evidence and Effectiveness is unique in bringing together, for the first time, the critical concepts of quality assurance and effectiveness in relation to health promotion …
Agile Readiness is designed to provide guidance to the manager or business leader in establishing a successful environment to enable fast moving agile and lean project methods …
How do policy makers and managers square the circle of increasing demand and expectations for the delivery and quality of services against a backdrop of reduced public funding from …
This book focuses on the human side of organizational culture. The authors approach organizational culture from the perspective of alignment to mission, vision, and values. Using a …
Digitalisation and Organisation Design aims to address key topics related to organisation design and knowledge management in the digital economy with organisational context, …
Negotiation is an essential skill for all those operating commercially on behalf of their organisations. The ability to negotiate quotations, tenders, proposals, internal and …
The notion of 'Quality' in business performance has exploded since the publication of the first edition of this classic text in 1989. Today there is a plethora of performance …