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?Dieses Buch liefert einen Überblick über den aktuellen Stand des Kundendialog-Managements in Zeiten der digitalen Transformation. Die rasante Entwicklung im Kundenmanagement durch …
Everywhere we turn, brands and organizations are under fire for failing to treat their customers with respect and dignity. And increasingly, consumers want firms to take a lead in …
Dieses Buch verrät, wie Sie Ihre Kunden begeistern und Geschäftskontakte zu unvergesslichen Erlebnissen machen. Susanne Beckmann und Ralph Lange präsentieren in ihrem Buch die …
Customer service management is one of the key pillars of today's business environment. Businesses operating in sub-Saharan Africa and other frontier markets have begun to embrace …
Essential lessons in hospitality for every business, from the former co-owner of legendary restaurant Eleven Madison Park.Will Guidara was twenty-six when he took the helm of …
Dieses Buch stellt Erhebungstechniken, Analysetechniken und Modelle vor, die dabei helfen, Kundenbedürfnisse besser zu verstehen und zu bedienen. Nur wenn wir verstehen, was einen …
The customer changed. And marketers, advertisers and business owners are still playing catch-up in a world where buying decisions are made not in months or days, but in seconds. …
Customer service management is one of the key pillars of today's business environment. Businesses operating in sub-Saharan Africa and other frontier markets have begun to embrace …