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'Customer Relationship Management' examines the entire scope of this subject including strategy, organisation, marketing and information technology. It blends together theory and …
Learn the powerful techniques of NLP to enhance your influence and gain the competitive edge in any sales pitch. This practical guide to using NLP in sales includes real life …
An idealcompanion to support apprentices throughout their on-programme learning of Customer Service Practitioner Level 2Apprenticeship StandardApprenticeship Handbook forCustomer …
Overall WINNER - CMI Management Book of the Year 2014WINNER - Innovation & Entrpreneurship Category at the CMI Awards 2014Create a great customer experience whoever you …
Concise, realistic and very readable, this book is packed with insightful thinking for service excellence"Alan ParkerChief Executive OfficerWhitbread Group  Brilliantly simple …
Looking to improve your customer experience? These 68 strategies will show you how to stand out from your competitors, whatever your business. Full of practical tips, inspiring …
We all have to sell  every day we sell ideas, agendas, priorities. Our ability to do this is crucial to our success in and out of work.How to Sell is the definitive book on …
'Brilliant Customer Service' reveals how to keep the emotional scale tipped in your favour, why silence is never golden, how to turn complaints into opportunities, and provide a …
An ideal companion to support apprentices throughout their on-programme learning of Customer Service Practitioner Level 2 Apprenticeship StandardApprenticeship Handbook for …
Create magic moments that get you noticed, remembered and referred. Providing excellent customer service is the surest way to greater success for your organisation and a more …