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Customers demystified! How you can move them to buy...buy more...and keep on buying! The truth about what customers really want, think, and feel The truth …
This is the most authoritative and complete guide to planning, implementing, measuring, and optimizing world-class supply chain order fulfillment and customer service processes. …
Configure, adapt, and extend Microsoft Dynamics CRM 2011-guided by two of the leading implementation specialists in the field. Whether you're an IT professional, a developer, or a …
Customer Relationship Management gives a well-balanced coverage of strategy and organisation, marketing aspects, analytical CRM, operational CRM, CRM systems and their …
Today, millions of people work at over one million professional service firms generating over $2 trillion in revenue annually. These firms face unique issues that are not fully …
Habit begins with a revolutionary premise-95% of human behavior is controlled by the unconscious mind. This fact exposes the central flaw in marketing theory, market research, and …
Keep them coming back for moreBrilliant Customer Service is your guide to help you deliver exceptional customer service and keep your customers coming back time and time and again. …
A brand new collection of powerful insights into building outstanding customer relationships 4 pioneering books, now in a convenient e-format, at a great price! 4 remarkable …
For undergraduate and graduate courses in consumer behaviour. Consumer Behavior, 12th Edition explores how the examination and application of consumer behaviour is central to the …
Make Social CRM work! This book presents the first proven framework and step-by-step methodology for driving maximum value from Social CRM throughout sales, marketing, customer …