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ITIL(R) 4 is the latest evolution of the leading best-practice framework for ITSM (IT service management). It has been significantly updated from ITIL v3 and addresses new ITSM …
ITIL is the leading best-practice framework for ITSM (IT service management) and is globally adopted in both the public and private sectors. The latest evolution of the framework - …
Understand ISO 38500: the standard for the corporate governance of ITIn the 21st century, IT governance has become a much-discussed topic among IT professionals. An IT governance …
As an IT manager, you depend on collaboration and teamwork. Whether you re a team leader, member, or part of a cross-function team, the successful implementation of your IT …
Reduce energy costs and combat climate change with ISO 50001ISO 50001:2018, the international standard for energy management, provides a framework for organisations - both large …
How can you ensure that IT problems do not damage your business? IT is integral to modern organisations, and the way you manage it can make or break your business. It is not enough …
A universal service desk (USD) is the central point of contact between a service provider and users for everyday activities, and within an organisation for all requests for and …
An ideal introduction to PCI DSS v3.2.1All businesses that accept payment cards are prey for criminal hackers trying to steal financial information and commit identity fraud. The …