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This edited volume highlights the latest advances in and findings from research on service automation in public sector organizations. The contributing authors use a mix of social …
Artificial intelligence (AI) and platforms are closely related. Most investments in AI, especially in critical technologies, are provided by large platforms. This book describes …
This book provides state-of-the-art descriptions of smart service innovations in the industry, supported by novel scientific approaches. It gathers findings and insights presented …
This book explores the possibility of integrating design thinking into today’s technical contexts. Despite the popularity of design thinking in research and practice, this area is …
Modern business relies heavily on information technology. This book presents a new “always-on” business model for the digital age, one based on three interrelated components: a …