Business relationship management (BRM) is central to all aspects of an organisation’s interaction with existing and potential customers. It is crucial for building and maintaining …
Change management is about the control of all changes that have an effect on the IT services and hence, the business of an organisation. This practical book describes the change …
Since the role of Data Protection Officer (DPO) was designated under EU GDPR in 2018, the understanding of what the DPO role entails and how DPOs solve problems day-to-day …
Security architects are responsible for maintaining the security of an organisation's computer systems as well as designing, developing and reviewing security architectures that …
Service level management provides a framework in which IT services are defined, agreed upon and delivered. The role of service level manager is a critical one in that the …
