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The Open Group IT4IT(TM) Reference Architecture, Version 2.1, an Open Group Standard, provides a vendor-neutral, technology-agnostic, and industry-agnostic reference architecture …
'This book is about the how of project management and about how you as a project manager can use a proactive attitude to stay in control, even during difficult situations. It shows …
Dit boek biedt alle basiskennis die je nodig hebt om het vak projectmanagement te leren kennen. Het is een toegankelijk boek voor startende projectmanagers. Het boek is gebaseerd …
The journey from strategy to operating success depends on creating an organization that can deliver the chosen strategy. This book, explaining the Operating Model Canvas, shows you …
Over a long period of time we were receiving demand from different customers and stakeholders requesting our help with analyzing actual levels of IT management practices in their …
'ITIL(R) 4 is on its way We are pleased that we can deliver you courseware which could help you to give excellent classes and deepen your own understanding of ITIL(R) 4. The new …
IT Service Management (ITSM) quality is one of the most important requirements to provide valuable services that add value to the business. The ISO/IEC 20000 standard for the IT …