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The term 'customer service' is not new to the academic library community. Academic libraries exist to serve the needs of their community, and hence customer service is essential. …
Wikis as information sources, as a form of publishing, and as tools for collaboration, are discussed in this book. The applications of wikis in library and information services, …
The 21st Century Academic Library: Global Patterns of Organization and Discourse discusses the organization of academic libraries, drawing on detailed research and data. The …
The proliferation of online access to social science statistical and numeric data sources, such as the U.S. Census Bureau’s American Fact Finder, has lead to an increased interest …
iPhone application development is explained here in an accessible treatment for the generalist Library and Information Science (LIS) practitioner. Future information-seeking …
Transforming Research Libraries for the Global Knowledge Society explores critical aspects of research library transformation needed for successful transition into the 21st century …
The digital is the new milieu in which academic libraries must serve their patrons; but how best to utilize the slew of digital devices and their surrounding trends? Optimizing …
Disaster Planning for Special Libraries contains a guide for developing and maintaining disaster plans for small special libraries and related work units. This volume serves as a …
Transmedia is a technique of delivering a single piece of content in individual parts via different media and communication platforms (books, films, TV shows, games, live …
Digital Teaching, Learning and Assessment: The Way Forward is the result of the continuous discussion taking place in the teaching and learning space of what the future holds for …