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Using contemporary material and case studies, this book indicates ways in which performance may be improved through better use of human resources. Rigorous academic theory is …
This text provides a comprehensive approach to the Vocational A-level in Hospitality and Catering. The book aims to support students and lecturers through the six mandatory units …
Research Methods for Arts and Event Management provides a compelling and comprehensive guide to research methods for undergraduate and postgraduate students in arts and event …
“The Life of a Hotelier” follows the author on his journey through the hospitality industry. His stories are designed to give unique and impactful anecdotes from behind the scenes …
The fourth edition of this best-selling text has been completely revised and updated throughout and has been brought in line with recent developments in information technology. It …
Most restaurant customers are nice people, but a few are socially maladjusted psychopaths who relish giving their waiters a hard time. WAITER RANT gives the inside scoop on what …