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Customer Service Management Training 101
pocket,
2011,
Engelsk,
ISBN 9780814417157
Becoming a great customer service manager requires a mastery of skills beyond those needed by frontline employees. Filled with the same accessible, step-by-step guidance as …
Award-winning Customer Service
pocket,
2007,
Engelsk,
ISBN 9780814474549
Delivering top-of-the-line customer service is Job #1 for most companies, an important factor in keeping profits high and customers coming back. Customer service problems can …