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Customer Centric Support Services in the Digital Age
innbundet,
2024,
Engelsk,
ISBN 9783031370960
This book explores how customer service can become the singular competitive differentiator for organizations in the digital era.Given the pace of digitization and the rise in …
Artificial intelligence in Customer Service
innbundet,
2023,
Engelsk,
ISBN 9783031338977
This edited volume elucidates how artificial intelligence (AI) can enable customer service to achieve higher customer engagement, superior user experiences, and increased …