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Visual thinking and drawing are both becoming increasingly important in today’s business settings. A picture really can tell a thousand words. Visualization is a crucial part of …
Design Journeys for Complex Systems is a designer's handbook to learn systemic design tools to engage stakeholder groups in collaborative design to address complex societal …
This is Service Design Thinking introduces an inter-disciplinary approach to designing services. 23 international authors and even more online contributors from the global service …
When a company is committed to growing through innovation - not just exploiting the existing business models - standard accounting documents offer insufficient and, oftentimes …
Knowing your users stimulates your imagination and helps you create more exciting and effective design solutions. But there is a problem: the normal conception of 'the user' is …
Service design is a rapidly growing area of interest in design and business management. There are a lot of books on how to get started, but this is the first book that describes …
Creating a unique value for your customers is crucial if you want to differentiate in an overcrowded market. To do so, you need to define a powerful strategy that determines …
Many contemporary societal issues have grown to be too complex to solve with traditional approaches. It is no wonder that design practices increasingly appeal to public …
Some of the most life-changing connections are made at events. But if you can’t design events, how can you change your world? The answer? This handbook will change the way you …
Not all of us get to work on multimillion corporate identity projects for airlines and huge conglomerates. If you are new to the sector or honing their skills, this book if for …