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American Public Administration has been the go-to introductory textbook for Public Administration courses with a focus on civil society for the better part of two decades. Now in …
This book takes the reader through the process to plan, deliver, and follow-up a weeklong Lean Quality Improvement event, usually termed a ‘Rapid Improvement Event’ or ‘Rapid …
This book shows healthcare professionals how to turn data points into meaningful knowledge upon which they can take effective action. Actionable intelligence can take many forms, …
There are no easy solutions to the complexities faced by nonprofit leaders and managers. This textbook addresses the governance, leadership, and management functions of the …