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Prepare for the ITIL Foundation examITIL is best practice for IT Service Management, developed by the UK government and globally adopted in both the public and private sectors. …
An IT service desk is the first point of contact between users and an IT organisation. A service desk is a one-stop destination for enquiries, requests and reporting issues, …
The Chief Information Security Officer: Insights, tools and survival skills Discover the skills you need to be a successful CISO in today's changing worldThe role of the Chief …
IT as we know it is dead.Forces are at work that are reshaping the very fabric of the IT organisation. Driven by our own history, changing perceptions of how technology should work …
Make your organisation's email secureYour business relies on e-mail for its everyday dealings with partners, suppliers and customers. While e-mail is an invaluable form of …
A universal service desk (USD) is the central point of contact between a service provider and users for everyday activities, and within an organisation for all requests for and …
Enterprise architecture makes a vital contribution to the running of a large organisation. It was originally developed in order to manage a rapid growth in the cost and complexity …
You know how good you are at IT Service Management - but how do you tell your customers?ISO/IEC 20000 is the international standard for IT service management, and certification is …
Where your information security is concerned, prevention is better than cure.If you want to tackle the problem of information security, you cannot rely on the help of technology …
IT security risks are constantly changing, so how do we stay ahead? To remain competitive we rely on being early adopters of new technologies - but there are inherent risks. As we …