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ITIL 4 is the latest evolution of the leading best-practice framework for ITSM (IT service management). It has been significantly updated from ITIL v3 and addresses new ITSM …
ITIL is the leading best-practice framework for ITSM (IT service management) and is globally adopted in both the public and private sectors. The latest evolution of the framework - …
An ideal introduction to PCI DSS v3.2.1All businesses that accept payment cards are prey for criminal hackers trying to steal financial information and commit identity fraud. The …
Digital Earth - Cyber threats, privacy and ethics in an age of paranoiaWhether it's the next big ransomware attack or cyber terrorism, digital threats have evolved drastically in …
An ideal introduction to PCI DSS v3.2.1All businesses that accept payment cards are prey for criminal hackers trying to steal financial information and commit identity fraud. The …
Shows you the innovative IT governance model developed by the largest consulting firm in the worldThis pocket guide provides you with an insider's detailed description of …
A framework for better management practice The transition from individual contributor to manager is arguably the hardest career change to make. It can be overwhelming, and there is …
Read this essential guide and make your SLA work for you.A wide range of industry sectors will outsource service provision (for example, banking, pharmaceuticals, and insurance …
Prepare for the ITIL Foundation examITIL is best practice for IT Service Management, developed by the UK government and globally adopted in both the public and private sectors. …