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Fundamentos de ITIL® V3
av Mike Pieper , Axel Kolthof , Arjen Jong mfl.
A norma ISO/IEC 20000 é o padrão corporativo para alcançar a qualidade no Gerenciamento de Serviços de TI. Da mesma forma como os indivíduos alcançam o sucesso nos modelos de …
TOGAF®, un Estándar de The Open Group, es una metodología y marco de referencia de Arquitectura Empresarial probado y utilizado por las organizaciones líderes en el mundo para …
Note: This pocket book is available in several languages: English, German, French, Spanish, Dutch.Esta guía de bolsillo está basada en la Guía del PMBOK® quinta edición del PMI. …
CONTAINS THE TEXT FOR THE FULL ISO/IEC STANDARDThis groundbreaking new title looks at the ISO/IEC 20000 Standard:the scope and the its basis on the concept of a quality management …
The goal of this Pocket Guide is to provide an easy to read document that explains the nature, content and aim of ISO 20000. It should bring ISO 20000 within reach of a vast …
Previously known as: 'IT Service Management based on ITIL V3 - A Pocket Guide' This really popular pocket guide is a quick, portable reference tool designed for managers, to give …
Previously known as: 'IT Service Management based on ITIL V3 - A Pocket Guide' This really popular pocket guide is a quick, portable reference tool designed for managers, to give …
Note: This pocket book is available in several languages: English, German, French, Spanish, Dutch. Esta guia de bolsillo esta basada en la Guia del PMBOK(R) quinta edicion del …
Note: This pocket book is available in several languages: English, German, French, Spanish, Dutch.Esta guía de bolsillo está basada en la Guía del PMBOK® quinta edición del PMI. …
Foundations of ITIL v3 has become the industry classic guide on the topic of ITIL. Over the years this authoritative itSMF guide has earned its place on the bookshelves and in …