Rajaa
Hakutulokset: 9783540008125 kuuluu kategoriaan kirjat
Rajaa
yksi hakutulos.
Performance Analysis and Optimization of Inbound Call Centers
nidottu,
2003,
englanti,
ISBN 9783540008125
The material presented in this book is a result of my work in the field of call center management during the period 1999-2002. The focus is on the perfor mance analysis and …