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"...this is going to be a very useful book. It provides an authoritative overview of approaches to quality management contextualised to health and social care." - Joe Walsh, …
Governments in a number of Western countries are attempting to improve the efficiency, appropriateness and equity of their health systems. One of the main ways of doing this is to …
* What are the principal features of the system responsible for the production, regulation, distribution and funding of therapeutic drugs?* What are the major problem areas and …
This book argues that if public services are to be ’reformed’ or ‘improved’, achieving the best possible quality of service is essential.It starts from the premise that citizens …
This book explores the roles and workings of the heads of government departments in six nations: departmental secretaries in Australia, departmentschefs in Denmark, directeurs …
This book argues for independent, critical research on education policy in the context of attacks on the quality and usefulness of educational research in general. It takes issue …
An in-depth analysis of the impact of public utility privatization on ordinary consumers. This text traces the history of energy and water privatization and documents the community …
This ground-breaking study provides a balanced investigation into the significance of the so-called 'information age' to contemporary government. It examines available …
This volume explores the central issues driving the present process of healthcare reform in Europe. 17 chapters written by scholars and policy makers from all parts of Europe draw …
This is an accessible introduction to the theory and practice of strategic management in the public sector. It is written for new and experienced managers, undergraduate and …